Fault Report

Please help me to improve and solve problems in MyMAIL by sending me fault reports.

To think about when creating a fault report

  1. Make sure it is a fault/problem
  2. Check if the problem is a known problem
    by reading the history.txt
    (If it is there do not double report it)
  3. Write a mail to me whith this contents:
    • Short description of the fault
    • Detailed description of the fault
    • Describe your system
      • Operating System (mint,TOS,magic)
      • Computer type
      • Memory size
      • Screen setup (size,colors,...)
      • TCP/IP stack (Sting, gluestik,...)
  4. Remove passwords from loggs before sending them in a mail
  5. Attach loggs or problem mails if needed

How to create a fault report with a problem mail included

  1. Select the mail in the main window
  2. Press K on the keyboard
  3. A new mail is now created with the problem mail included as attachment
  4. Add needed information as described obove.

Do not send mailbox files directly !!!

  • Do zip the files before sending them to me.

© Erik Häll 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006

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